Delivery, Withdrawal & Returns
These terms apply to distance contracts on https://petiwell.com.
v 2026-09-17
Seller
Legal name: BERKAY EŞKİ Address: İkitelli OSB Mah. Atatürk Oto Sanayi Sitesi Sk. Kapı No: 543 City: Başakşehir / İstanbul / Türkiye Phone: +905419072502 E-mail: petiwelltr@gmail.com Tax office / no.: İkitelli Vergi Dairesi Müdürlüğü / 3810872600
Delivery
In-stock paid orders are handed to the carrier. Unless a longer period is agreed, performance must occur within 30 days of the order reaching the seller (Law No. 6502). Force majeure, stock failure or a wrong address may delay delivery. Delivery is to the address you give. A re-shipment caused by your error may be charged to you.
Delivery cost
Listed prices usually include VAT and standard domestic shipping; checkout may show shipping as 0 TRY. Return shipping is borne by the seller for defective goods and, as a rule, by the consumer for no-fault withdrawal.
Withdrawal
Consumers may withdraw within 14 days of delivery without cause. Notify petiwelltr@gmail.com with the order number or use https://petiwell.com/en/withdrawal. Notice within 14 days is sufficient. Return the goods within 10 days after the seller receives the notice, in a condition suitable for resale.
Exceptions
Under Art. 15 of the Distance Contracts Regulation, withdrawal is unavailable in particular for goods that cannot be returned for health/hygiene reasons once the seal is broken after delivery (opened pet supplements, pastes or droppers may fall here). Unused, sealed goods remain withdrawable. This hygiene exception is disclosed before payment.
Refunds
After the returned goods reach the seller, the price is refunded within 14 days via the original payment method. The seller is not required to refund before receiving the goods. Card-scheme timing may delay the statement credit.
Defects
Statutory remedies for defective goods apply (repair, replacement, refund or price reduction). Contact petiwelltr@gmail.com with the order number.
Disputes
Contact petiwelltr@gmail.com. Unresolved consumer disputes go to the Consumer Arbitration Committee (within the yearly monetary limits) or Consumer Courts at your or the seller’s place.